Shipping policy

Every Jameela Skin order is packed with care and shipped directly from Seoul, South Korea, with full tracking.

Processing time

Orders are prepared within 3–5 business days (Monday to Friday, excluding Korean public holidays). During holidays such as Chuseok and Lunar New Year, processing may take longer.

Delivery time

After dispatch, international delivery usually takes 7–21 business days depending on your country and customs clearance. A tracking number is emailed to you as soon as your order ships.

Shipping rates

Orders under US$99: US$24 flat rate
Orders of US$99 or more: free shipping

Where we ship

United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, the United States, and selected countries in Europe and Asia. If your country does not appear at checkout, please contact us.

Customs, duties and taxes

United States: duties and taxes are included in the price. Nothing further is payable on delivery.

Middle East and other countries: orders are shipped Delivered Duty Unpaid (DDU). Import VAT, customs duties or clearance fees may be charged by your local authority and are payable by the recipient. These charges are not included in our prices or shipping fees. Parcels refused because of unpaid customs charges cannot be refunded.

Customers are responsible for ensuring that the products they order may be legally imported into their country.

Incorrect addresses

Please check your shipping address carefully. Orders returned to us because of an incorrect or incomplete address can be reshipped once the customer pays the new shipping cost.

Lost or delayed parcels

If tracking has not updated for an extended period, contact us and we will open an investigation with the carrier. Compensation is reviewed once the carrier confirms the parcel as lost.