Refund policy

Your satisfaction matters to us. Please read this policy carefully, as skincare products are subject to hygiene rules.

Damaged, defective or incorrect items

Inspect your order on arrival. If an item is damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and its packaging. Once confirmed, we will send a replacement or issue a full refund.

Change of mind

For hygiene and safety reasons, skincare and cosmetic products cannot be returned once opened or used. Unopened items in their original sealed packaging may be returned within 7 days of delivery. Return shipping is paid by the customer, and original shipping fees are non-refundable.

Non-returnable items

• Opened or used beauty and personal care products
• Sale items and gift cards
• Orders refused or abandoned because customs charges were not paid

How to start a return

Email info@zoonixgroup.com with your order number and the reason for return. We will reply with instructions and a return address. Items sent back without prior approval cannot be accepted.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card issuer to process the refund.

Cancellations

Orders can be cancelled for a full refund before they are dispatched. Once an order has shipped, it can no longer be cancelled.