Frequently Asked Questions
Are your products authentic?
Yes. All products are sourced from authorized suppliers in South Korea.
Where do you ship from?
All orders ship from Seoul, South Korea, with tracking.
How long does delivery take?
Orders are prepared in 3–5 business days, then delivery usually takes 7–21 business days depending on your country.
How much is shipping?
Shipping is US$24 for orders under US$99, and free for orders of US$99 or more.
Will I pay customs fees?
For the United States, duties are included. For the Middle East and most other countries, your local customs authority may charge import VAT or duties on delivery. See our Shipping Policy.
Which currency will I pay in?
Prices are shown in your local currency where available, such as AED, SAR, KWD, or QAR.
Can I return a product?
Damaged or incorrect items can be reported within 7 days of delivery. Opened skincare cannot be returned for hygiene reasons. See our Refund Policy.
Do you offer wholesale prices?
Yes. Visit our Wholesale page to request a quote.
Which products suit hot weather?
We recommend lightweight sunscreens from our Sun Protection collection and gentle hydrating toners.