Frequently Asked Questions
Are your products authentic?
Yes. All products are 100% authentic and sourced from authorized suppliers in South Korea.
Do you ship to the USA?
Yes. We ship to all 50 US states. At this time we only ship within the United States.
Where do you ship from?
All orders ship from Seoul, South Korea, with full tracking.
How long does delivery take?
Orders are prepared in 3–5 business days. Delivery to the USA usually takes 7–21 business days after dispatch.
How much is shipping?
Shipping is $24 for orders under $99, and free on orders of $99 or more.
Will I pay customs or import fees?
No. Duties and taxes for US orders are included. Nothing extra is due on delivery.
Which currency will I pay in?
All prices are in US dollars (USD).
Can I return a product?
Damaged or incorrect items can be reported within 7 days of delivery. Opened skincare cannot be returned for hygiene reasons. See our Returns & Refunds page.
Do you offer wholesale prices?
Yes. Visit our Wholesale page to request a quote.
What is a good Korean skincare routine for beginners?
Start simple: a gentle cleanser, a hydrating toner, one serum for your main concern, a moisturizer, and sunscreen every morning. Browse by concern, such as dry skin, oily skin or sensitive skin.