Your satisfaction matters to us. Please read our policy below.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once confirmed, we will send a replacement or issue a refund.
Change of mind
For hygiene and safety reasons, skincare and cosmetic products cannot be returned once opened or used. Unopened items in their original sealed packaging may be returned within 7 days of delivery. Return shipping costs are paid by the customer, and original shipping fees are non-refundable.
Non-returnable items
- Opened or used beauty and personal care products
- Sale items and gift cards
- Orders refused or held because customs charges were not paid
How to start a return
Contact us through our Contact page with your order number. We will reply with instructions. Items sent back without prior approval cannot be accepted.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank to process it.